PRIVACY POLICY

NOVASUN SKINCARE (“NOVASUN SKINCARE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, purchase our products, contact us, or otherwise interact with NOVASUN SKINCARE. By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you place an order, create an account, contact customer support, subscribe to communications, or otherwise interact with our website. The information we may collect includes:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order and purchase information
• Account information, where applicable
• Customer service inquiries and communications
• Reviews, feedback, or other information you choose to provide
• Marketing preferences
• Payment-related information

Payment Information

Payments are processed through third-party payment processors and financial service providers. NOVASUN SKINCARE generally does not directly store complete credit or debit card numbers. Payment information is handled by the applicable payment provider according to its own privacy and security practices.

2. Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• Date and time of visits
• Approximate geographic location based on IP address
• Website activity and interactions
• Cookie and similar technology information

We may use this information to operate our website, understand how customers interact with it, improve performance, prevent fraud, and enhance the customer experience.

3. How We Use Your Information

We may use the information we collect to:

• Process, verify, and fulfill your orders
• Process payments and transactions
• Deliver products to the shipping address you provide
• Send order confirmations, receipts, shipping notifications, and other transactional communications
• Create and maintain customer accounts
• Respond to customer service requests
• Handle returns, refunds, disputes, and other order-related matters
• Improve our products, services, website, and customer experience
• Personalize your experience
• Detect and prevent fraud, unauthorized transactions, abuse, or security incidents
• Maintain the security and functionality of our website
• Maintain business and transaction records
• Perform analytics and understand website usage
• Send promotional communications where permitted and when you have not opted out
• Comply with applicable legal, regulatory, accounting, tax, or contractual obligations
• Protect our rights, customers, business, and property

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to improve functionality and understand how visitors use our website. Cookies may help us:

• Remember items in your shopping cart
• Maintain your login session
• Remember preferences
• Analyze website traffic
• Measure website performance
• Improve website functionality
• Detect suspicious or fraudulent activity
• Provide more relevant advertising or marketing where applicable

You may control or disable certain cookies through your browser settings. Please note that disabling cookies may prevent certain parts of the website from functioning properly.

5. How We Share Information

We do not sell or rent your personal information in exchange for money. We may share information with trusted third parties when reasonably necessary to operate our business, provide our services, or fulfill your orders. These parties may include:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• Ecommerce service providers
• Analytics providers
• Customer service platforms
• Email and communication providers
• Fraud prevention and security providers
• Marketing and advertising service providers
• Professional advisers such as accountants, attorneys, insurers, or consultants

These providers may only receive information reasonably necessary to perform services on our behalf, subject to their respective agreements and privacy obligations.

6. Shipping and Order Fulfillment

When you place an order, we may provide your name, delivery address, telephone number, email address, and other necessary order information to shipping carriers, fulfillment providers, and logistics companies so your order can be processed and delivered. Shipping providers may process your information according to their own privacy policies.

7. Marketing Communications

If you subscribe to promotional emails or otherwise agree to receive marketing communications, we may send you information concerning:

• New products
• Special promotions
• Discounts
• Product announcements
• Company news
• Other NOVASUN SKINCARE offers

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the communication or by contacting us. Even if you unsubscribe from promotional communications, we may continue sending transactional messages relating to orders, payments, account security, customer support, or other necessary business communications.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Where appropriate, our website and third-party service providers may use encryption, secure connections, authentication tools, access controls, and other security measures. However, no internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill orders
• Maintain customer accounts
• Provide customer service
• Maintain transaction and business records
• Prevent fraud
• Resolve disputes
• Enforce agreements
• Meet accounting, tax, legal, and regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

10. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to:

• Request information about personal data we maintain about you
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing activities
• Opt out of certain marketing communications
• Withdraw consent where processing is based on consent

Certain requests may be limited where we are required to maintain information for legal, accounting, security, fraud prevention, contractual, or legitimate business purposes. To submit a privacy request, contact us at: [email protected] We may need to verify your identity before processing certain requests.

11. Third-Party Websites and Services

Our website may contain links to websites, social media platforms, payment services, or other services operated by third parties. We are not responsible for the privacy, security, content, or data-handling practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you use.

12. Children's Privacy

NOVASUN SKINCARE's website and products are not intended to knowingly collect personal information from children under the age required by applicable privacy laws. We do not knowingly request personal information directly from children. If we become aware that personal information from a child has been collected improperly, we may take reasonable steps to delete it. Parents or guardians who believe a child has provided personal information to us may contact us at [email protected].

13. Fraud Prevention and Website Security

We may use personal and technical information to identify, investigate, and prevent:

• Fraudulent transactions
• Unauthorized purchases
• Account abuse
• Payment fraud
• Security threats
• Website attacks
• Violations of our policies or terms

This may involve sharing limited information with payment processors, fraud prevention providers, financial institutions, shipping providers, or other appropriate parties.

14. Business Transfers

If NOVASUN SKINCARE or its operating company undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or transfer of all or part of the business, personal information may be transferred as part of that transaction where permitted by law. Any successor organization may continue to process information in accordance with this Privacy Policy or provide notice of material changes where required.

15. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from government authorities
• Protect the rights or property of NOVASUN SKINCARE
• Investigate fraud or security issues
• Enforce our website policies or agreements
• Protect the safety of customers or others

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or applicable requirements. When changes are made, the “Last Updated” date at the top of this policy will be revised. We encourage you to review this Privacy Policy periodically.